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Norton Ghost 9.0 [OLD VERSION]

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Norton Ghost 9.0 [OLD VERSION]

(69 customer reviews)

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LA-47PH-458M

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Features

Advanced backup and recovery for the PC
Create backup images without restarting Windows
Incremental backups save time and disk space
Schedule backups to run automatically
Includes Norton Ghost 2003 for extended backups

Description

Provides advanced backup and recovery for your PC. Protect your data by making a backup of the contents of your hard drive - without restarting Windows. Incremental backups save you time and disk space.

Product Details

Package Length:	9.8 inches
Package Width:	7.8 inches
Package Height:	1.3 inches
Package Weight:	0.4 pounds
Average Customer Rating:	based on 69 reviews

System Requirements

Platform:	Windows 98 / Windows 2000 / Windows Me / Windows XP
Media:	CD-ROM
Item Quantity:	1

Customer Reviews

Average Customer Review: 2.0

( 69 customer reviews )
Write an online review and share your thoughts with other customers.

Most Helpful Customer Reviews

129 of 136 found the following review helpful:

Finally!! Somebody got it right. Sep 07, 2004 By P. Clark
After experimenting with Ghost version 9.0, I can report that Symantec has produced a slick piece of software now that PowerQuest's DriveImage capabilities have been fully integrated into the feature set. Note that Version 9.0 works only on XP and 2000 systems.

For my home machine, I'm using a spare IDE drive to store the backup images. I have set up a regular schedule which will automatically do a full baseline backup once per month, with weekly incremental saves. The backup is performed at the rate of about 1 GB per minute on an Intel 3.20 GHz machine, with compression set to the standard parameter of 40%. I set a limit of 3 baseline images so that the backup drive will never run out of room.

Backup jobs are run within Windows so there is no need to boot to DOS. Backups can also be transmitted to a network server or written directly to CD or DVD devices.

Ghost includes a nifty utility which can open a backup image so that you can pull out a specific file for restoration. Following a catastrophic failure, you can boot from the Ghost software CD into recovery mode and very easily restore an entire drive including the MBR, making the disk ready to boot.

Ghost will also copy a drive while running under Windows. I successfully copied my C-drive, but XP would not boot the copy without permission from Microsoft.

Backups using removable media (i.e. CD or DVD) must be started manually. Backups to a hard drive or a network server can be scheduled for automatic operation. Just leave the PC on at night and it's all taken care of. Ghost will even send notification via email that the backup was completed.

88 of 96 found the following review helpful:

If you really really need help, you won't get it! Dec 11, 2004 By Donald Chen
I have been using Symantec products for few years and in general I don't have many complains. For most time, I can live with or work around the problems here or there. You know, I am a computer programmer.

But this time, I am really really disappointed. I used the Ghost 9.0 and had one of my W2K disk images backed up in a network drive, for that part, it went smoothly. It just happened that one of my hard drives crashed and I need to restore the image back to a new hard drive. Started with Symantec Recovery Disk (it came with Systemworks Premier that included the GS 9.0) from CD-Rom, network service started cool. I used the network drive mapping utility to locate my backed up image. Boy, I was happy, but a little bit too early. When I got to the recovery step, it said: Error EBAB0003, This Feature is not implemented. Excuse me, that's not what the user's guide says. There were few options in that screen you can change, but no matter what, sorry, that feature was always not implemented.

The so-called free tech support a joke, basically you go to their web page and there are few useless articles for you to read. If you are buying, make sure you understand you will need to pay near $30 per incident for phone support.

What I am going to try next is to find a way to get the image file to another hard drive and put it in to the same pc to see if I can recover it from there. Please don't tell me this feature is also not implemented.

One another thing I was sold to this is the new incremental backup feature. I hope it is implemented when you want to restore your files.

25 of 25 found the following review helpful:

TERRIBLE SUPPORT -- took a week to get it to work! Dec 21, 2004 By malchien
I'm an advaced user of disk imaging software. Drive Image 5 was great, but it didn't backup to DVDs, so I purchased Norton Ghost. Symantec doesn't tell you in the manual, but you can't just install the program under XP SP2. You have to alter your Boot.ini file first. I did this, but Ghost 9.0 didn't even show an option for backing up to a DVD drive, this despite my drive being listed on Symantec's site as being supported by Ghost. Symantec's free support amounts to a few FAQ articles on thier web site that are worthless.

After a long an painful search, I found an option to e-mail technical support on Symantec's web site. After sending repeated e-mails, I got a response a week later refering me to a "Knowledge Base" article about CD/DVD drives needing new config files to work with Ghost. THIS ARTICLE IS NOT EVEN LISTED IN SYMANTEC'S FAQ FOR GHOST! I tried to search for the articl but it's not there. After downloading the drivers, it solved the problem, only after a week of frustration.

{Update 12/2008) Well, I've been using Norton Ghost for a few years now, and it's been working like a champ. I've done at least 10 restores of my c: drive without any problems. Once I got it to work, it worked great.

29 of 30 found the following review helpful:

Horrible Tech Support Dec 11, 2004 By Jeff Cyre
I installed this program on WinXp service Pack 2. The program installed incorrectly and was absolutely unusable. I went to the support page and searched the knowledge base. I found that most of the articles were just straight from the documentation, which of course doesn't exactly help when you have errors. I then sent a message to the tech support for help. Its now been 5+ days and nothing. I assume they will never respond. You have to pay to call. So after editing my registry and uninstalling/installing serveral times I think it is now in a usable state. But now I don't really trust the software to back up my data.

27 of 28 found the following review helpful:

Ghost 9.0 is buggy; 2003 works but is dated Nov 22, 2004 By Frank Zhou
I have been trying Ghost 9.0 and Ghost 2003 for about 2 months and reached the following conclusions:

* Ghost 9.0 is buggy.

It has a really nice user interface and feature set. The problem is that it does not give me any confidence about the integrity of its image files.

I installed it on Windows 2000 Professional with English and Traditional Chinese support and used it to create images of 6 FAT16 and FAT32 partitions.

I chose to password-protect the first image file. The image browser crashed when I tried to open the image file. So I gave up on the idea of password protection. Strike one.

I then created 6 image files with no password protection. If I double-click on the image file, the image browser would crash every time. If I start the image browser and then open the image files, it would be ok, though it still crashes sometimes. Strike two.

When I created the image files, I configured Ghost 9.0 to do an integrity check right away. All integrity checks were passed. However, when I spot-checked the content, I noticed that some directories and files were missing in 2 (1 FAT16 and 1 FAT32) of 6 image files! One of my partitions is a FAT32 with only less than 10 folders and subfolders and no files. Its image file contained only the top-level folders but no subfolders. All folders and subfolders have English names. I re-created the image file and re-checked: same problem. Strike three and out!

By the way, Symantec's Automated Support Assistant did not find anything that could cause the above problems.

* Ghost 2003 works but lacks support of newer devices

After giving up on Ghost 9.0, I tried Ghost 2003 that came with the Ghost 9.0 package. Its Windows interface is ok but it's better to stick with the DOS version to avoid the frequent reboots. The image files created were good.

Now the limitations (the DOS version):

It does not support my 160 GB acomdata external USB 2.0 drive. I worked around the problem by mounting the external drive on a second computer and map it as a network drive.

Its mouse driver does not work well with my Logitech mechanical and Microsoft optical mice in the network drive mapping mode: strange behavior with mouse click or double-click. When the mouse driver is loaded, it does not recognize to my Dell Dimension 8250 keyboard.

When the image file size is greater than 2 GB, it warns about insufficient disk space though there is plenty of free disk space. If I choose not to split the file, it would warn when the image file size reaches 4 GB, 6 GB, and so on, and wait for my input. I would have to baby-sit the whole process. The workaround is to let it split image file at 2 GB.

* Recommendations

In short, skip Ghost 9.0 and use Ghost 2003 if you have no other alternatives. If Symantec fixes the bugs in Ghost 9.0, I think it has the potential to be a great product.

See all 69 customer reviews on Amazon.com

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