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|  | |  | | | Cisco-Valet Plus Wireless Router | | | | | | | |
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| $129.99 | |
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| $69.99 | |
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| $60.00 (46%)
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| | Features | Networking Equipment Features: 128-bit Wireless Encryption, WEP Security, WPA2 SecurityComputer Platform Compatibility: PC, Windows, MacLED Lights: PowerLAN Ports: 4WAN Ports: 1Wireless Standard: 802.11b/g/n
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| | Description | Product Overview
Create a wireless hostpot in your home and easily connect your computers, gaming consoles, smart phones, and other devices to the Internet
Get set up in minutes: insert the Easy Setup Key to launch Cisco Connect software, breeze through the simple screens, and you're wireless
Link additional computers and other devices with easy-to-use Cisco Connect software
Connect wired devices to Valet Plus for faster transfers of videos and large files
Enjoy the expanded wireless range offered by Valet Plusideal for larger homes
Use Cisco Connect's customizable Parental Controls to block unwanted websites or restrict Internet usage during certain hours |
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 | Introducing Valet Plus: Home Wireless Made Easy
With Valet Plus, home wireless has never been easier. Valet Plus gives you the power to quickly and simply make your home wireless. The included Easy Setup Key gets you connected to the Internet in just a few minutes. Cisco Connect software, pre-loaded on the Easy Setup Key, lets you quickly link your other wireless devices and manage your home wireless with ease. Remember when going wireless required technical expertise and hours of effort? Not anymoreValet Plus just works.
Set Up in Minutes
Valet Plus gets you connected in a few simple steps. Gone are the days when wireless setup was a frustrating process with lots of complicated steps and confusing terminology. S | |
| | Product Details | | Product Length: | 10.89 inches | | Product Width: | 8.6 inches | | Product Height: | 3.2 inches | | Product Weight: | 2.05 pounds | | Package Length: | 10.9 inches | | Package Width: | 8.5 inches | | Package Height: | 3.2 inches | | Package Weight: | 2.1 pounds | | Average Customer Rating: |  based on 505 reviews |
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| | Customer Reviews | Average Customer Review: ( 505 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
218 of 228 found the following review helpful:
 Just as easy as they say Apr 03, 2010
By val
I had a very old Airport base station and was having trouble connecting my DirecTv wireless adapter to it. I figured it was time to upgrade. I did a lot of research online and was worried about not being able to set up a new router using my Mac. I bought this router with high hopes of a quick set up. I was not disappointed. I had 2 Macbooks, a Wii, my TiVo DVR and the DirecTv system all working within 15 minutes. So far signal is great throughout my three story home. The router is in the basement and my husband is on the third floor Skyping away. I highy recommend this for anyone that wants a quick and easy setup with little hassles!
291 of 310 found the following review helpful:
 Not bad, but not easy, either Apr 19, 2010
By E. Willinger
Bought the Valet Plus to replace a Linksys G router that occasionally lost signal and that did not offer reliable coverage throughout my (not very big) apartment. Connecting 2 computers went smoothly, and range was definitely improved. Connecting 3rd computer produced error message but seemed to work anyway - attempting to add wireless Canon printer to the network caused another error message and connection failed. Called Cisco Support and was told, basically, that they don't fix printer problems; I insisted that was nonsense, since the product is sold as a "no-brainer" wireless solution and they had to help make it work. During conversation with service rep, the printer suddenly did recognize the Valet Plus (or vice-versa) and started working. Next day, connected iPhone successfully but printing failed again. This time, Customer Support dug a little deeper and checked the settings on the router. Then they told me I had to get a better driver from Canon since the router will only work with printers enabled for WPA/WPA2 security. When I asked why that wasn't listed on the box or anywhere else as a technical requirement for the product, the person had no answer - kept repeating that Cisco used "advanced" technology. After that useless call, I tinkered with the printer LAN settings and tried getting it to accept WPA (rather than WPA2) as security protocol. I was able to print again, but don't have confidence the problem is solved for good. So I have to choose whether to send back the Valet Plus or keep it and hope it works, accepting that I may have difficulty and that Cisco Support is pretty much not supportive at all. Be warned that "plug and play" may not be your experience with this item.
UPDATE: It seems that Cisco takes customer reactions pretty seriously. After posting this review and responding to a Cisco survey in the same vein, I got an email and phone call from a higher-up in the company's support area. He explained that Cisco has to be careful about offering technical advice about other company's products (there are liability issues) but agreed that I should not have been given that unequivocal, unhelpful answer. And the Valet Plus has been working well - haven't had to reset it or fiddle with AirPort settings on computers. Have printed successfully a couple of times, too, so hoping for the best.
128 of 136 found the following review helpful:
So simple your grandma could set this up. Apr 11, 2010
By H. Cruz Febus
This is as close to plug and play as a wireless router gets. I was a little apprehensive about purchasing it because there are no product details outside the box. There is also no instruction manual inside but the USB key is prominently displayed. It simply instructs you to plug the USB key into the first computer. An onscreen guide walked me through the set up which consisted of plugging in a few cables. In less than five minutes the Cisco had set up a secure wireless network, a separate guest hotspot and sent me off to insert the USB key in any other computers I wished to connect to the network.
This is the ideal device for the person who just wants their electronics to work and is not interested in details. It is possible to access the configuration screen from the Cisco software or via the IP address but you're paying for the convenience of never having to look under the hood.
At the end of the process they reveal the name of your network and your password but there are no further instructions. I have not had a guest log on but I understand the process is similar to the login at a hotel. They actually have to open their internet browser and enter the password you provide on a welcome screen. A little more detail would have been nice.
The Valet includes 24 hour live tech support which I consider a big plus. The router has various lighted symbols flashing but none of them are marked. I called to find out what they were and had live assistance in less than a minute. The woman was very pleasant but scolded me when I asked about what looks like a power button in the middle. It seems you could lose your set-up if you press the button.
I have purchased many routers and this is by far the quickest and easiest to set up. The connection speed is also very good.
95 of 102 found the following review helpful:
 Significantly Degraded Service Jul 08, 2010
By Publius Cornelius Scipio
The Cisco Valet is, indeed, easy to set-up; there's only one very significant problem with the wireless network that it sets up - degraded and unacceptable download and upload speed. After setting up my Cisco Valet wireless service with my main desktop PC and a laptop, I noticed that web pages were exceedingly slow. I undertook some speed tests and discovered that my desktop PC was 50% slower when connected to my wireless network as to when it was connected directly to my Comcast modem even after ensuring that my laptop was not connected to the network and was powered off. I called Cisco customer service and the technician advised me that the problem was the "safe surf" attribute of the Cisco valet. After the technician took direct control of my computer and reset my wireless network, he indicated to me that the problem was solved. I then took back control of my computer and ran a speed test. The readings were absolutely the same. When I told the technician that a 50% degredation in service was just not acceptable, he countered with a mantra that as long as I was able to connect with the internet, that's all that mattered. After my protestation that that was not all that mattered, he put me on hold to confer with his supervisor. He then repeated to me that as long as I was able to connect to the internet, that's all that mattered. I determined that any further discussion was futile, advised him that I would be returning the Cisco Valet to Amazon as an inferior product and that a failure to notify the customer that he/she could expect a 50% degredation in service was an unacceptable business practice.
49 of 55 found the following review helpful:
 Cisco Service A Dissappointment May 27, 2010
By James R. Conner
I wish to register a strong complaint about the abysmal level of customer service Cisco is providing for the Cisco Valet wireless router.
I purchased such a device (Model No. M20, S/N CVK01K213675) through Amazon a few weeks ago and have had a terrible time trying to get it to work. I first spent several hours on my own, following the directions, trying to get the device to operate properly, without success. I gave up and called Cisco's Customer Service organization. I was assigned a Case Number.
The first technician I spoke to did provide some early assistance but it was short-lived and I had to call again and this time got a different technician. She spent over an hour working with me without success and finally elevated my problem to a Cisco Advance Support Engineer. It was several days later before that Advance Support Engineer finally contacted me! She was indeed much more familiar with the product and was able to initially get me going. It seems there was some firmware missing on my device, it not having been installed by the factory!
After working for just a short time, however, my device failed again and I called the Advance Support Engineer again. She did not return my calls. I then called a higher level Cisco manager whom I was told by one of the earlier reps was the Manager for such cases. This manager told me to just be patient and that I would eventually get good service from his Advance Support Engineer, but he made no other promise, commitment or offer to help. I haven't heard from that Advance Support Engineer since.
I have never experienced such unreliable product service, especially when that product was known to be defective when shipped from the factory. I did not bargain for, nor expect, such atrocious service when I purchased a Cisco product. The appropriate positive motivation and attitude towards providing good customer service seems to be absent in many of the Cisco people to whom I spoked.
Ironically, I am reluctant to criticize Cisco publicly since I am a long time shareholder - but such poor product support takes priority and needs to be corrected immediately - hence this comment.
See all 505 customer reviews on Amazon.com
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